ZeroAI CRM ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how you can exercise your rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
ZeroAI CRM is an AI-powered business management platform operated by Cyford Technologies LLC. We act as the data controller for information collected through our website and platform.
Contact: [email protected]
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide and operate the platform | Contract performance |
| Process payments and manage subscriptions | Contract performance |
| Send transactional emails (receipts, account alerts, trial notices) | Contract performance |
| Respond to support requests | Legitimate interest |
| Detect and prevent fraud, abuse, or security threats | Legitimate interest |
| Analyse product usage to improve features | Legitimate interest |
| Measure marketing campaign effectiveness (GA4, attribution) | Legitimate interest / Consent |
| Send product update or promotional emails (opt-out any time) | Legitimate interest / Consent |
| Comply with legal obligations (tax records, fraud reporting) | Legal obligation |
We do not sell your personal data. We do not use your CRM data (your customers' information) for any purpose other than providing the service to you.
We use cookies and similar technologies. On your first visit you will see a cookie consent banner. Analytics and tracking cookies are only loaded after you accept.
| Cookie / Technology | Type | Purpose | Duration |
|---|---|---|---|
| PHPSESSID (session cookie) | Essential | Keeps you logged in and maintains your session | Session |
| zai_cookie_consent | Essential | Remembers your cookie preference so the banner does not appear again | 1 year |
| _ga, _ga_* (Google Analytics 4) | Analytics | Anonymised usage statistics — pages visited, session duration, conversions | Up to 2 years |
| _clck, _clsk (Microsoft Clarity) | Analytics | Session replay and heatmaps — helps us identify UX friction | 1 year / session |
| utm_source, ref_* (first-party) | Analytics | Marketing attribution — tracks which campaign brought you to us | Session |
Opt-out options: Google Analytics: Google Analytics Opt-out Add-on · Microsoft Clarity: Microsoft Privacy
If you connect a Facebook Page to publish posts or manage social media through our platform, we request only the permissions necessary for that purpose:
pages_manage_posts — publish posts to your Pagespages_read_engagement — read engagement metrics from your Pagespages_show_list — list the Pages you managepages_manage_metadata — read Page metadataYour Facebook access token is stored encrypted and used only when you explicitly initiate an action. You can revoke access at any time via Facebook Settings → Apps and Websites or from within our platform's integration settings.
We do not share your data with advertisers or data brokers, and we do not sell personal information.
No method of internet transmission is 100% secure. We use industry-standard practices and work continuously to improve our security posture.
You may request earlier deletion — see Section 9.
To exercise any of these rights, email [email protected] or use our contact form. We will respond within 30 days (GDPR) or 45 days (CCPA). We may need to verify your identity before processing certain requests.
Our service is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, contact us at [email protected] and we will delete it promptly.
We may update this Privacy Policy periodically. For material changes, we will notify you by email or by displaying a prominent notice within the platform at least 7 days before the change takes effect. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the service after a change constitutes acceptance of the updated policy.
For privacy questions, data requests, or complaints: