This Cookie Policy explains what cookies and similar technologies ZeroAI CRM uses, why we use them, and how you can manage your preferences.
Cookies are small text files placed on your device (computer, tablet, or phone) when you visit a website. They allow the website to recognise your device, remember your preferences, and collect information about how you use the site.
Similar technologies include localStorage and sessionStorage (browser storage mechanisms that work like cookies but are never sent to the server), and pixel tags (tiny images embedded in pages or emails that log whether content has been viewed). We use all three.
Required for the platform to function. You cannot opt out of these without disabling the service. They are set in response to actions you take — such as logging in or filling in forms — and expire when you close your browser or after a fixed session time.
Help us understand how visitors interact with our public pages — which pages are visited, how long users stay, and where they come from. The data is aggregated and used to improve the platform. These are set only after you accept cookies via our consent banner.
Enable enhanced features such as remembering your preferences (e.g., theme, language, remembered login email). They are set only when you use those features and are not strictly required to browse the site.
| Cookie / Key | Set By | Category | Purpose | Expires |
|---|---|---|---|---|
PHPSESSID |
ZeroAI CRM | Maintains your login session between page loads. Contains a random session ID — no personal data is stored in the cookie itself. | Session (closes with browser) | |
zai_cookie_consent |
ZeroAI CRM | Stored in localStorage. Records whether you have accepted or declined analytics cookies so we do not show the consent banner on every visit. |
1 year (localStorage) | |
zai_remember |
ZeroAI CRM | Keeps you logged in between browser sessions when you tick "Remember me" on the sign-in page. Contains an encrypted token — never your password. | 30 days | |
zai_utm_* |
ZeroAI CRM | Stores your original marketing attribution (UTM source, medium, campaign) on first visit so we can measure which channels drive sign-ups. Set in sessionStorage. |
Session | |
_ga |
Google Analytics 4 | Distinguishes unique users. Contains a randomly generated client ID. Used to calculate sessions, pages per session, and new vs. returning visitors. | 2 years | |
_ga_XXXXXXXXXX |
Google Analytics 4 | Maintains session state for the current GA4 property. The suffix is your GA4 Measurement ID. Contains session count and engagement data. | 2 years | |
_clck |
Microsoft Clarity | Identifies the user and their device for session replay and heatmap purposes. Contains a unique user ID and timestamp. | 1 year | |
_clsk |
Microsoft Clarity | Connects multiple page views within a single Clarity session. Contains a session identifier. | 24 hours | |
CLID |
Microsoft Clarity | Identifies a user across Clarity sessions for cross-session analytics. Set on first visit. | 1 year |
We use Google Analytics 4, a web analytics service provided by Google LLC ("Google"). GA4 uses cookies to help us analyse how visitors use our public pages. The information generated — including your IP address — is transmitted to Google's servers, which may be in the United States or other countries outside the EEA.
We have configured GA4 with the following privacy settings:
GA4 cookies are only set after you provide cookie consent via our banner. For more information on how Google uses data, visit policies.google.com/privacy.
We use Microsoft Clarity, a behavioural analytics tool provided by Microsoft Corporation. Clarity records anonymised session replays (how users scroll, click, and navigate) and generates heatmaps. This helps us identify usability issues and improve the user experience.
Key facts about Clarity:
For more information, see Microsoft's Privacy Statement and the Clarity Terms of Service.
When you log in to ZeroAI CRM, we set a PHPSESSID session cookie. This cookie:
HttpOnly (cannot be accessed by JavaScript) and SameSite=Lax (protects against CSRF attacks)If you tick "Remember me" on the sign-in page, we also set a zai_remember cookie containing an encrypted, one-time-use token. This token is rotated on each use and invalidated immediately when you sign out.
Some features of the platform involve third-party services that may set their own cookies:
We do not control third-party cookies and cannot access them. You can opt out of third-party cookies through the third party's own settings or through your browser settings.
When you first visit ZeroAI CRM, a cookie consent banner is displayed. Click Accept All to allow analytics cookies, or Manage to choose which categories to enable. Your preference is saved in localStorage under the key zai_cookie_consent for one year.
To withdraw consent or change your preferences at any time, clear zai_cookie_consent from your browser's local storage and reload the page — the consent banner will reappear.
All modern browsers allow you to block or delete cookies. Instructions for the most common browsers:
Note: blocking essential cookies will prevent you from logging in to the platform.
You can prevent GA4 from collecting data about your visits by installing the Google Analytics Opt-Out Browser Add-on, available for Chrome, Firefox, Safari, Edge, and Opera.
To opt out of Clarity session recording and heatmaps, visit choice.microsoft.com and opt out of personalised advertising and analytics from Microsoft, or set your browser to block clarity.ms cookies.
Under the EU ePrivacy Directive (Cookie Law) and GDPR, we are required to obtain your consent before setting analytics or functional cookies. Essential cookies do not require consent as they are necessary for the delivery of the service you have requested.
Our consent mechanism:
localStorage — no personal data is sent to our servers as a result of the consent choice itselfzai_cookie_consent key from localStorageWe may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. When we make material changes we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
For GDPR-related requests (such as exercising your data rights), please see our Privacy Policy.